FAQ

WHAT ARE YOUR MINIMUM ORDER QUANTITIES?

The minimum order quantity starts from 10 pieces for each order.

For each design, the minimum order quantity is 10 pieces per colour.

For kids’ clothing, the minimum order quantity is from 15 pieces per colour.

For custom hardware, fabrics, trims, notions, dyeing, printing, and embroidery, different MOQs may apply.

Please kindly enquire for more details.

DO I NEED TO PROVIDE GARMENT MEASUREMENTS?

It will be great if you are able to provide the measurements of the garments to create the samples as it will reduce mistakes due to miscommunication.

That will help to reduce lead time and delays as well.

WHAT IS FULL PACKAGE MANUFACTURING?

It Includes assistance in the following areas:

• Consultation
• Product Development
• Prototyping/Samples
• Bulk Production
• Quality Control & Testing
• Shipping

CAN I ORDER SAMPLES BEFORE ORDERING IN BULK?

Yes, you can order samples first before producing the designs in bulk.

Our process is to create first prototypes and iterate until they are correct before producing them in bulk.

DO YOU HAVE EXISTING PATTERNS OR DESIGNS THAT I CAN USE?

Every order is custom according to the client’s requirements and we do not use their patterns or designs available for anyone else. Although we can offer new patterns according to your requirements if you don’t have any.

ARE YOU GUYS ABLE TO CREATE DESIGNS FOR ME?

Yes we can help you to create the designs based on your sketches or images of styles you like.

WHAT IF I DON’T LIKE THE SAMPLES YOU SEND ME?

If you don’t like the samples, we can adjust them accordingly to your requirements and remake another sample that will be sent again for your review.

HOW MUCH DO YOU CHARGE FOR SAMPLES?

Sample charges vary on the design and complexity, it will be easier to get a whole overview of the cost after you submit an order form.

ARE MY DESIGNS PROTECTED?

We do not sell or reveal any designs to other customers.

We can sign a non-disclosure agreement to keep your information confidential and we will not divulge your designs and information to other customers.

WOULD YOU KEEP THE DESIGNS SO THAT I CAN ORDER MORE IN THE FUTURE?

We will keep the tech packs and patterns so you can reorder them in the future and it’s advisable to send us the garment for reference.

Do note that as we purchase fabrics from other suppliers, some fabrics may not be in stock after a few years.

WHAT HAPPENS IF I RECEIVE DEFECTIVE ITEMS?

For defective items, we will issue a refund for the affected pieces.

Usually, there shouldn’t be defective pieces as we manage each step carefully and do QC for samples, fabric and after production is completed.

WHAT IF I DON’T HAVE A LOGO, DESIGN OR ARTWORK?

Don’t worry, we a our own design team that will help you to create your designs.

HOW DOES THE PROCESS WORK?

You can view the process overview on this page: How Does It Work

WHAT DO I NEED TO PREPARE TO START?

Branding Files
Your logos in vector files format like .AI, .PSD, .EPS, .SVG or .PDF.

Designs
Tech packs or if you don’t have them, at least 3 high-resolution reference images in different views or sketches.

Artwork Files
Files for print, embroidery, notions and packaging must be in a vector file format with dimensions stated.

Sizing
A size chart of garment measurements for each design. Do note that body measurements can’t be used.

what are your shipping methods?

We offer different air & sea freight options to suit your budget or requirement.

We use various shipping providers like DHL, FEDEX, UPS & trusted freight forwarders to ship your orders by air or sea freight.

Do note that delivery time varies by delivery methods & location and ocean freight takes longer than air freight for delivery.

SHIPPING COSTS

For shipping rates, please kindly get in touch with us with your address and order quantities details for a custom quote here.

CAN YOU SHIP TO MY COUNTRY?

We ship to most locations in the world. For shipping rates, please kindly get in touch with us for a custom quote here.

RETURNS & REFUNDS

At StrageClothing, we are confident of our quality and take it very seriously. If you find issues with your order, please contact us within 14 days of receiving your items.

Please contact us with your order details and high-resolution photos of the issues.

As everything is a custom order, we do not offer cash refunds unfortunately and can only offer to issue a credit note to cover the full cost of your order.

WHAT IS THE QUALITY CONTROL PROCESS?

Our QC Process is this:
After production is completed, we check 80-100% of all the pieces ordered.
What we check for:

• Measurements fall within the acceptable allowance based on the approved grading size chart measurements
• The fabrics & colors are correct
• Print / Embroidery /
• Decoration size & position
• Defects like stains, tears, holes, discolouration, snags
• We also check the trims, notions, and labelling position

DO YOU WORK WITH THIRD PARTY SUPPLIERS?

Yes, we do work with third-party suppliers and service providers on some processes like printing, embroidery, labels and packaging.

DO YOU PROVIDE TIE-DYE SERVICES?

Yes, we offer tie-dye services.

WHAT IS, PATTERN DEVELOPMENT?

Pattern development is the process of making templates of different parts of a garment.

They are created in one base size and will be used as the template to cut out fabric to create the samples.

CAN I GET SAMPLES MADE FOR EVERY SIZE?

You can get samples made in every size, but there will be additional charges for each sample created.

IS IT POSSIBLE FOR MY DESIGNS TO BE MADE IN SPECIFIC COLOURS?

It is possible for fabrics have a specific color, but it will require a custom dye job.

Custom dye jobs will result in more costs and time.

Furthermore, custom dye jobs have a higher minimum order as a bigger amount is required for an efficient dyeing process.

GENERAL PRINTING INFORMATION

Accepted File Types
Adobe Illustrator (.AI), Adobe Photoshop (.PSD), Vector (.EPS),

Print Size
Your designs should be adjusted to the correct size of the print required.

If you want the print to be 30 * 30 cm, please make sure the dimensions in the file are adjusted to 30 * 30 cm.

Please also indicate the dimensions of your required print size.

Outlining Your Text
If you are creating your files in Adobe illustrator, please outline your text or provide us with the font files.

Color Format
Please send your files in CMYK or RGB color format.

Color Matching
We will assist with Pantone color matching with your print files to the inks used for printing on fabric, but we can’t guarantee the exact match will always be achieved.

The colors of the artwork can differ from what is viewed on a computer on a screen or a printed paper to what is printed on the fabric. This is due to different color calibrations for every monitor and there is no universal color calibration for computers.

It will also be beneficial if you can provide PANTONE coated colors for your print colors.

Print / Instructions
If you have specific requirements on how you want the placement, scale/size, repeated patterns, all-over prints, and the direction of print artwork, please confirm these details in advance of sampling so that we can get the actual sample made to your instructions.

Repeat / Seamless Patterns
If you have specific instructions on how you want the placement, scale/size, repeated patterns, all-over prints, and the direction of print artwork, please confirm these details in advance of sampling so that we can get the actual sample made to your instructions.

WHAT KIND OF PRINTING OPTIONS DO YOU OFFER?

We offer the following printing options:

• Screenprinting
• Dye Sublimation
• Digital Printing
• DTG Printing
• Heat Transfer Print
• Pigment Printing
• Embroidery

More information about each print method can be found here; Our Printing Services

HOW MANY COLOURS CAN I USE ON MY ARTWORK?

We can print up to 4 colors for screen printing.

Artworks that have more than 4 colors will be printed using the digital or DTG (Direct To Garment) print method as it’s more cost-effective and has better print results.

CAN EMBROIDERY BE DONE ON THE PRINTED PART OF THE GARMENT?

Embroidery can only be done on garments that are sublimated printed.